Shipping policy
Shipping Policy – Marbre Paris
1. General Information
Marbre Paris ships orders internationally from our online store. All orders are processed and shipped as quickly as possible after payment confirmation.
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2. Processing Time
- Orders are typically processed within 1-5 business days
- Orders are not processed or shipped on weekends or public holidays
- During peak periods, processing times may be slightly longer
Once your order has been shipped, you will receive a confirmation email with tracking information.
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3. Delivery Time
Estimated delivery times after dispatch:
- Europe: 3–7 business days
- International: 5–12 business days (depending on destination and customs)
Delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.
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4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
In some cases, free shipping promotions may apply and will be clearly indicated on the website.
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5. Tracking Information
All orders include tracking.
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
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6. Customs and Import Duties
For international orders, customs fees, import taxes, or duties may apply depending on your country.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
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7. Delivery Issues
Marbre Paris is not responsible for delays caused by:
- customs processing
- carrier delays
- incorrect shipping information provided by the customer
If your package is delayed or lost, please contact us so we can assist you.
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8. Incorrect Address
It is the customer’s responsibility to provide a correct shipping address.
We are not responsible for orders delivered to incorrect addresses provided at checkout.
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9. Contact
For any questions regarding shipping: